KCI Contact Center
Staffed with customer service professionals for 24-hour-a-day support. You can reach us by calling 1-800-275-4524.
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Response Team Technical Contact Center
With 24-hour availability, KCI is able to provide troubleshooting support for all V.A.C.® Therapy devices, Therapeutic Surface Products and the RotoProne® Therapy System.
- Helps provide on-the-spot problem identification and resolution or service work order submission
- Convenient telephone access for all care settings
To access this service, please call 1-800-275-4524. Ask for P.I.R.T. Technical assistance.
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Patient Financial Services
KCI processes claims for Medicare, Medicaid and Managed Care primarily in home care.
- KCI's clinical case managers work with payor case managers to ensure ongoing medical necessity of V.A.C.® Therapy and help case managers with challenging cases.
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KCI Express®
KCI's online portal allowing customers to transact business on the Web. Click here to check out KCI Express® or go to www.kciexpress.com.
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KCI Service Centers
With more than 135 service centers throughout the country, KCI is able to support your patient care needs.
- Timely pickup and delivery of KCI products
- Cost-effective maintenance and repair
- Convenient access to all home care markets
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KCI Reimbursement Hotline
KCI's toll-free Reimbursement Hotline helps answer questions regarding reimbursement policies and compliance issues for V.A.C.® Therapy. To access this service, call 1-800-275-4524.
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